Return/Exchange Policy

Return/Exchange Policy

Our customers have a 30-day return policy upon delivery. If you are not satisfied with the products for any reason return them for a refund*, less shipping charges. NO restock fees.

*Shipping charges are not refundable for all purchases. We do NOT refund the cost shipping only the purchase price of the item.

Embroidered or Altered items are NOT RETURNABLE, EXCHANGEABLE, or REFUNDABLE. Returned items must not be washed or worn. All original tags must be attached.

Return Authorization Required
Before you return or exchange any item for any reason - You must first contact us for a Return Authorization Number (RMA), which is required for all returns or exchanges, and shipping instructions.
Contact us by e-mail orders@feuryimagegroup.com or call 203-624-8931.

Exchanges 
For faster service on exchanges, we recommend you reorder and purchase the correct item online. Send the return back to us with the RMA number. When the old products are returned we will credit your account, less shipping charges. The customer is responsible for cost of shipping the exchange.

The customer is responsible for all freight charges associated with the return, exchange, and reorder.
Shipping charges will apply for all exchanges.

Defects in Workmanship
Defect in workmanship must be presented to us by phone (203-624-8931), fax, or e-mail orders@feuryimagegroup.com within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)

Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by phone (203-624-8931), or e-mail orders@feuryimagegroup.com , within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)

Order Cancellations
Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been submitted to our embroidery company cannot be canceled, changed, or returned. Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.